Unification

Modernized 70+ portals with a unified identity system.

🔑 Core Goals:

• Consolidate fragmented identity systems across 70+ portals and 9 mobile apps.
• Provide users with a single sign-on experience using HealthSafe ID (HSID).
• Reduce confusion, friction, and duplicate credential issues across domains.
• Create a scalable and modern identity system for future growth.

🔍 Problems We Were Solving:

• Each portal had its own login/registration UI, leading to inconsistency and poor user experience.
• Legacy systems made onboarding new portals slow and error-prone.
• Registration had high drop-off rates due to portal-specific eligibility requirements and identifiers.
• Difficult to maintain unified UX, security standards, and analytics.

🛠️ My Contributions:

• Led UI/UX modernization and backend redesign to support domain consolidation.
• Collaborated with engineering, design, and legal to balance security + usability.
• Created an integration SDK to help legacy portals migrate more easily.
• Spearheaded monthly analytics reviews with dashboards (Adobe + Splunk) to track login, registration, and eligibility trends.
• Advocated for a modular architecture to decouple authentication (AuthN) from authorization/eligibility (AuthZ).
• Used data + stakeholder engagement to drive portal migrations onto the unified platform.
• Simplified the onboarding playbook for new portals.

🚀 Results:

• Reduced user confusion by enabling a single credential for multiple portals.
• Improved user trust and brand consistency with consolidated domain and MFA.
• Gained exec support by tying registration success to reduced call center volume, Qualtrics reviews, and MFA adoption metrics.
• Created a scalable foundation that supported future feature additions like Fast Track and adaptive auth.